Consumer Ethical Beliefs and Personality Traits Free Essay Example, 2500 words

The subject matter of the research has considered two primary themes for the formulation of the study namely, globalization and customer behavior. Both these contexts have been exclusively researched in the past, in respect of their individual significance. Studies relating to globalization have more often focused on the influence on business houses and the economies of the world, whereas, customer behavior has been researched in terms of marketing and customer relationship strategies being implemented by firms. The process of customer decision making, on the other hand, has been mainly studied in respect to the marketing processes of the businesses and the cultural influence on their decisions. Relating the aspect of globalization with customer decision making will help in assessing the influence of the macro-environment on customer behavior. Furthermore, the research can throw light on the response of the customers in relation to the entry of multinational brands in their market p lace and the subsequent changes in the purchase behavior of the customers. The notion of customer behavior is an inherent subject in economical and business segments. The existing researches performed over the years have reflected many theories, models, concepts, and discussions regarding the factors influencing consumer behavior and the process of customer decision making. We will write a custom essay sample on Consumer Ethical Beliefs and Personality Traits or any topic specifically for you Only $17.96 $11.86/page In an economic context, the utility can be further segmented as a total and marginal utility.

The Cold War Between The Soviet Union And The United States

After World War II, the practices of Communism, a political ideology, quickly spread from the Soviet Union to other countries in the Eastern Hemisphere. The United States, a country that practices democracy, avidly made it known to other nations that it opposed communist practices. In response to the rapid number of nations that were beginning to practice it, the United States set a goal to limit the amount of nations that practiced it. A poorly planned invasion by the United States on Cuba and certain locations of nuclear weapons increased tensions in the Cold War between the Soviet Union and the United States. This brought the world closer to a full out nuclear war than ever before. From choosing sides in the Ogaden War to opposing views on free enterprise, many conflicts arose between the United States and the Soviet Union which helped increase tension levels between the two nations. Ultimately, these contests led to the global awareness of the dangers of nuclear weapons. When World War II ended with an Allied victory, a new problem arose; Communism was swiftly spreading to other countries in the Eastern Hemisphere. Communism is a social system where all property is owned by the government in a classless society. The United States believed that communism took away many individual rights of those under its rule. This therefore violated the principles stated in the United States Constitution which gave all people certain natural rights. On the contrary, the Union of SovietShow MoreRelatedThe Cold War Between The United States And The Soviet Union1268 Words   |  6 PagesThe Cold War grew out of post-World War II tensions between the United States and the Soviet Union. Although the war did not bring about large scale fighting, there remained a constant threat of a catastrophic nuclear war. During the war, the US sought to strictly limit the spread of communism through containment, an idea formulated by US diplomat George Kennan, which became the basis of Harry Truman’s foreign policy. The containment policy was a response to a series of moves by the Soviet Union toRead MoreThe Cold War Between The United States And The Soviet Union1654 Words   |  7 Pagestopics among historians is the origins of the Cold War between the United States and the Soviet Union (USSR). The war began in 1947 right after the end of World War II and lasted until 1991. This war was more of a time period of competition among powers, than an actual war, which lasted 44 years. They faced problems of ideologies of free-market capitalistic America versing communistic Russia, geopolitics, and an economic struggle between two former World War II allies. Historians have long argued andRead MoreThe Cold War Between The United States And Soviet Union1277 Words   |  6 Pagesremained in tact: the United States and the Soviet Union. The United States believed that the Soviet Union wanted to spread communism and the United States wanted to stop the Soviet U nion from doing so. The resulting conflicts between the United States and Soviet Union became known as the Cold War. The two countries clashed over communism, nuclear arms and â€Å"other policy matters† for several decades. One outgrowth of the Cold War between the United States and the Soviet Union was the â€Å"Space Race.†Read MoreThe Cold War Between The United States And The Soviet Union861 Words   |  4 PagesDuring the early stages of the cold war, there was a great fear of the communist regime. Tension between the United States and the Soviet Union were rising well into the 1950s. Many would wonder how the cold war between the two sides would end. The threat of nuclear war between the two was fearful and could mean destruction. The various uprisings and wars in Asia especially China and Korea brought up various forms of tension and fear among the American populous. In the times around the EisenhowerRead MoreThe Cold War Between The United States Of America And The Soviet Union1501 Words   |  7 PagesThe Cold War between the United States of America and the Soviet Union was not only a battle of political conflict but also a rivalry to spread political ideology and influence worldwide. Various pieces of propaganda and articles written during the time had largely impacted American popular opinion and had powerful effects on the culture among young men and women of the 1940’s and 1950’s. â€Å"The Red Iceberg† comic book cover, published and presented during the Cold War era, was one use of media thatRead MoreThe Cold War Developed Between The Soviet Union And The United States847 Words   |  4 PagesThe Cold War developed between the Soviet Union and the United States in response to post-World War II tensions between the two nations. The U.S. and the U.S.S.R. emerged from World War II as the only two countries able to propagate their specific social and political systems on a global scale. With expansive capitalist (United States) or communist (USSR) ideologies and powerful military forces, each nation feared and distrusted the other. This cultural clash resulted in mutual suspicions, propagandaRead MoreTensions between the United States and the Soviet Union in the Cold War1998 Words   |  8 PagesThe Cold War was the name given to the time period from 1945 to 1991. After World War II, tensions began between the United States and the Soviet Union. Fighting between the United States and Soviet Union did not happen directly against each other. Instead they fought with arms races, space races, and spying. Both superpowers set aside their differences to defeat Adolf Hitler, even before the war the United States distrusted the Soviet Union. The United States disliked the way the Soviet Union ranRead MoreThe End Of The Cold War Between The United States And Soviet Union Essay1858 Words   |  8 PagesThe end of the Cold War between the United States and Soviet Unions was a start for a new Western order. Many expected that it would be peaceful, free trade and expanding markets and cooperation among states (Hawthorn, 1999). However, some scholars might argue that neoliberalism preserved the dominance of wealthy states. A va riety of different arguments have been raised taking into consideration democracy and international order. This essay will consider three different theoretical perspectives onRead MoreThe Cold War Is A Time Of Political Tension Between The United States And The Soviet Union1154 Words   |  5 PagesThe Cold War is a time of political tension between the United States and the USSR following World War II and lasting decades. It was a clash of ideology- capitalism versus communism- and a fight for dominance, by utilizing every opportunity for expansion (Trueman 1). The results and lessons learned from the Cold War still remain as reminders and helpful guides for the future. With the War on Terror at hand, the United States could use the lessons learned from the Cold War as a guide. The Cold WarRead MoreThe Cold War Was A Conflict Between Ideologies And Races Between The United States And The Soviet Union Essay1844 Words   |  8 PagesAfter the World War II, the world was moving to n ew period economically, and politically. Atomic and nuclear weapons and technologies such as a satellite were also developed. At that time, there were two superpowers, the United States and The Soviet Union in the world. During the World War II, they were on the same side, but the Soviet Union’s development of communist society and weapons gradually made the United States’ anxieties about loss of their position as the most powerful state in the world

AIDS (880 words) Essay Example For Students

AIDS (880 words) Essay AIDSIn some parts of the world there are still wars being fought and dictators inpower. There are societies which consider themselves at the peak of evolutionand progress. They are able to create state of the art automobiles, luxurioushomes, efficient and organized industries, complex computerized machinery andatomic weapons. Many societies are governed by a democratic system which heralda belief in freedom. All societies, regardless of their political and economicmakeup, are also ruled by a special class of dictators; these dictators areunseen to the naked eye, and are invincible. These invisible tyrants aremicroorganisms. Underdeveloped countries, technologically advanced countries,and those in between are at the mercy of these microorganisms, which come inmany forms viruses, bacteria, fungi and parasites. The most dangerous of theseforms is the virus. Some viruses, such as the common flu, are considered to havea fairly detrimental capacity. The flu can incapacitate a human for se veralweeks with various symptoms such as bodily soreness, fever, bronchialcomplications, and even pneumonia. But while these conditions can be painful andfrightening, we are usually confident that proper medication and rest will takecare of the matter. However there is a much more severe and indiscriminatetyrant, with enormous corrupting influence, capable of infiltrating all ofcivilization. Scientifically, it is a submicroscopic pathogen consisting of aparticle of nucleic acid, enclosed in proteins, and able to replicate onlywithin a living cell. Socially, it is responsible for an enormous amount ofchaos and fear in the world today, and pronounces the human fault of ignorance. Can it be considered to be a modern plague? This complex and confusing king ofall tyrants is called Human Immunodeficiency Virus, or HIV. HIV is a retrovirus. Retroviruses are commonly identified in many animal species, but HIV and itsvariants, such as HTLV I, HTLV II, HTLV III are among the rare retrovirusesfound in humans. It is transmitted through blood, semen, and vaginal secretions. HIV is a retrovirus of the Lentivirus group and is the etiologic agent ofAcquired Immune Deficiency Syndrome (AIDS). AIDS was first recognized as adisease syndrome in 1981; HIV was identified as its cause in 1984. AIDS is alife and death issue. To have the AIDS disease is at present a sentence of slowbut inevitable death. There currently is neither a cure, nor an effectivetreatment, and no vaccine either. But there are things that have been provenimmensely effective in slowing the spread of this hideously lethal disease. Scientist believe that the disease originated somewhere in Africa about 20 yearsago. HIV antibodies were found in serum drawn in parts of Africa in the early1970, leading many investigators to believe that the disease originated inAfrica, spreading to the Caribbean, and then to the United States. In Africa itfirst appeared as a mysterious ailment afflicting primarily heterosexuals ofboth sexes. It probably was spread especially fast by female prostitutes livingthere. AIDS has already become a crisis of staggering proportions in parts ofAfrica. In Zaire, it is estimated that over twenty percent of the adultscurrently carry the virus. That figure is increasing. On a global scale, theAIDS epidemic is rapidly expanding. Africa, which represents about 10 percent ofthe global population, now accounts for more than 60 percent of the total HIVinfections among adults worldwide. In comparison, North America and SouthAmerica combined account for less than 20 percent of the adult HIV infections. More than 90 percent of HIV infections in Africa are due to heterosexualtransmission. An AIDS epidemic is also emerging in Asia, where new HIVinfections increased by 80 percent in the last three years, and estimates fromthe World Health Organization (WHO) indicate that AIDS in Asia will causeunprecedented rates of infection and death. The major strain of HIV in the NorthAmerica, Europe, and central Africa is known as HIV-1. In western Africa, AIDSis also caused by HIV-2, a strain of HIV closely related to HIV-1. Otherdistantly related strains of HIV-1 have been identified in various areas of theworld. Although some of these strains cannot be detected using the currentblood-screening methods, there is little risk of spread to North America becauseof the geographic isolation of these viruses. Even in the case of HIV-2, spreadoutside Africa is rare. Only 18 cases of HIV-2 have been documented in theUnited States, and transmission in these cases was linked directly to westernAfrica. Curr ently, this invisible tyrant is so dominant that our basic values ofMake Love not War have been twisted into an anxious cry ofMake Love and Die. This disease is causing a great deal of pain andsorrow. We need to reason and evaluate the truth of the matter and to adapt to away of life in order to minimize further casualties. If we declare war on HIV,educate in preventing the spread of this disease, and avoid stigmatizing anddiscriminating based on misinformation, we are well on our way to at leastneutralizing HIV. Moral awareness should also be increased in an effort to havebetter use of the education we possess. This includes those in the medicalprofession. At this juncture, the chance to find a cure for retroviruses,especially the HIV virus, are less likely than it is for the virus to evolveinto a non-deadly form. Perhaps then it will come to be considered one of thelesser, invisible tyrants. Once again I ask Is AIDS a modern plague?I guess it remains to be seen.

Information System for Business Profession Global Services

Question: Describe about the Information System for Business Profession of Global Services. Answer: Introduction In the given case study, the GEC (Global Education Services) is specialized in recruiting students to different overseas universities including in Australia. GEC is in business for a period of two years and has seen various opportunities to expand their business to different countries including South America, Northern Europe, and India. With the increase in the business opportunities, GEC is facing various operational risks to operate efficiently. This particular assignment evaluated the management and operations of GEC in order to identify the business requirement and needed to improve the business processes. This particular task includes various suggestions and recommendations for improving the business and operational needs of GEC. Weske (2012, p-339) has defined information system as a collection of both computers and people for processing the information according to business needs. On the other hand, Rebuge and Ferreira (2012, p-111), showed that the information system is used in business organizations for enabling decision making processes with utmost efficiency in reliability. Both large and small businesses leverage the information technologies for managing the business activities and take a crucial decision. The four most common information system used in small business organizations are- Transaction Processing System: This particular information system benefits the organization while providing data storage, data collection, data processing and other functionalities related to core operations. Transaction processing system takes the information from the user, process it with the data stored within it and generates the desired output (Baden-Fuller and Haefliger 2013, p-200). The TPS is beneficial for maintaining transaction update of the business. Customer Relationship Management System: for synchronizing the marketing effort and sales of business, the use of Customer Relationship Management System' has been proved to me most beneficial. The CRM system assists in tracking and accumulating activities of the customers, including the inquiries and trends in purchasing. The CRM system provides the business organizations, with problem resolutions and feedback while interacting with the business. Ward (2014, p-635) cited that, the CRM assist in maintaining collaborations between business in real-time residing in different locations. Business Intelligence System: BIS are one the most complex information system as it identifies extracts and analyses the information required for crucial decision making needs. Business organizations leverage BIS for identification of sales patterns and forecasting sales revenue (Demirkan and Delen 2013, p-419). Knowledge Management System: Business organizations utilize Knowledge Management System for an organization the data and information available to the business and efficiently share it with every individual in the business (Tran et al. 2013, p-58). The KMS improves performance, retain knowledge and bring integration and innovation with the organization. GEC is recently facing issues for maintaining and locating files of the students while manually storing them in hard copies. Most of the times, it has been found that the students documents went missing that impacts the efficient business procedure. Therefore, GEC requires installing Knowledge Management System.' Furthermore, the client contract, documents, payments are traditional, a manual procedure with a small client base. With the increase in clients, the GEC finds it hard to manage a large number of clients. Therefore, for the efficient management of client documents and issuing receipts, GEC needs to invest in Customer Relationship Management System and Transaction Processing System (van der Aalst 2013, p-56). In addition to that, GEC is focusing on investing in expanding their business opportunity in different countries including Northern Europe, South America, and India. Therefore, for managing the operations efficiently at all the locations, GEC requires to implement the Bu siness Intelligence System system. Opportunities to GEC: The expansion of business to overseas locations, will allow GEC to target more customers and increase the sales. Keeping the transparency of the different commissions in written form to the students helps in gaining customer satisfaction and trust. The hiring of assistant staff has benefitted the organization for managing the high traffic at peak times. Furthermore, the company's decision to opening a franchise and taking the advantage of companys name will provide GEC the opportunity to target more clients within a wide range of area. The business' decision to make an advertisement and have social media presence will allow the company to reach a large number of clients with a small period of time. Problems to GEC: The most significant business problems GEC is facing is the increase in the number of competitors. The competitors invest in advertising and online registration for that they have been gaining more popularity and sales. GEC, with the current ten staff in the organization, Mr. Peter is facing relevant problems in managing the workforce. The expansion of business comes with the difficulty of managing the business procedures in all the locations simultaneously. In the past two years, the company has been operating with a small client circle. The increase in the number of clients increases the possibility of inefficient managing of the documents in any location. Moreover, the sharing the information in the hardcopy and storing them for at least seven years (according to legislations in different countries) has imposed the risk of inefficient management of the procedures and decreasing clients satisfaction. In addition to that, secure transfer and accessing the information about the clien ts information arises a certain concern within the organization. With the increase in the number of locations, GEC needs to hire more employees for delivering business needs. In the current situation, the Mr. Peter manually manages the payroll, leave, and timesheet of the employees. Increasing the business opportunities to expanding the business to different locations brings about risks in managing the in-house operations. Information Requirements: The GEC organization needs to enhance the business operations and business strategies for better management of the client and have a competitive advantage in the market. The trend in the sales, transmitting information among the different employees n the business organization are continuously changing. GEC needs to obtain the information about the current sales trend and analyze the market for targeting more clients. For improving the current situation of the business, GEC needs to understand and comprehend the market, customer and while analyzing and processing the results (Rebuge and Ferreira 2012, p-111). The different internal information requirement of GEC are the financial statements, forecast and budgeting, account managements, business, marketing, strategic plans, internal and market analysis. Another significant requirement of GEC is the information about the schedules, clients documents, transactions, and employee information from all the locations. Information enhancing competitive advantage: The information related to any business organization is continuously changing. The information obtained from different sources has the potential to change the entire business process. The information requirement will assist the GEC in reshaping the procedure of conducting business (Tran et al. 2013, p-58). The analyzing of the competitive marketplace will provide GEC with different opportunities to improve their business processes. In the market, various competitors have been utilizing online marketing and information technology for getting an upper hand in the competition. With the evaluation of the information, GEC can easily identify the market trends, clients trends in choosing educational institute. The continuous analyzing of the information will provide an opportunity to change the competition nature. GEC can gain the competitive advantage with the integration of information technology in the business procedures (Weske 2012, p-339). The use of internet technology will allow GE C to have strategic innovation in the business in terms of both internal and external operations. The competitive forces determine the profitability of business organizations. The required information will enable GEC to identify the different external forces acting upon the organization. The use of information will further provide the client with real time information, documents and receipts to the students. All these will contribute to the improvement of GECs competitive position in the market. For fulfilling the business requirements, information requirements, develop market opportunities and make strategic business decisions, GEC needs to invest in implementing information system within the business organization. In the current situation of GEC, all the documents of students and shareholders are manually kept, stored and managed in the organization. The utilization of the knowledge management system in the business organization will help in efficient storing, sorting and retrieving the information throughout every location of the business operations (Boehm and Thomas 2013, p-251). The KMS will provide easy maintenance, location and will effectively improve the collaboration of the employees from all the locations. In addition to that, all the processes, documents, information, client contact, generating letters are done manually by GEC that takes a lot of time while managing the documents and storing them efficiently. Furthermore, the details and information about the cli ent and their appointment are being maintained using spreadsheet and Microsoft Outlook. Moreover, all the client files are kept on hard copy and consume a great amount of time for searching a particular file. In order to overcome the problem, GEC requires investing in Transaction Processing System and Customer Relationship Management System.' With the help of the TPS, GEC can effectively store, collect and process a huge amount of data (Baden-Fuller and Haefliger 2013, p-200). The TPS helps in improving the performance, consistency and reliability of the data after modification, retrieval and collection of data. in addition to that, the TPS allows real time processing of the information and data available to the information system. Since GEC is looking forward to opening different franchises in overseas location; the CRMS will provide easy collaboration between the various locations of GEC. The CRMS will further allow generating and providing information and collaboration between th e client and business in the organization (van der Aalst 2013, p-56). This will provide GEC a wide opportunity and scope to resolving the problems are information and document management in the business operations. The most significant need of the GEC is the installation of Business Intelligence System to achieve a competitive need in the business. The utilization of BIS helps GEC in the decision making processes for having a competitive advantage while processing and analyzing the information about the business trends, students selection and targeting potential clients (Amit and Zott 2012, p-41). For the implementation of the information system for efficient business needs and organizational goals, GEC needs to utilize informational technology infrastructure in the organization. The use of the internet, intranet and extranet will expand the opportunity of GEC to a more productivity and innovative business. Internet: The use of the internet is the most basic need for creating and fulfilling networked marketing and information retrieval. With the use of the internet, GEC can easily expand the business operations. GEC can further utilize the internet for strategic business application providing the business to exchange information through the electronic medium to the clients and stakeholders. The internet provides GEC in easy targeting the potential clients provide assistance through the remote area (Vasconcelos et al. 2015, p-50). The Internet can be further taken advantage of for interacting with the clients, stakeholders, business partners, employees for collecting and sharing information in no time. The Internet further provides the opportunity for conducting e-business. Intranet: GEC can strategically utilize Intranet for providing and satisfying the businesss communication requirements. An intranet is defined as an organization's personal network for communicating between and with an organization. The utilization of Intranet in GECs business operations will provide easy access and sharing of files within the business organization. GEC can strategically use the intranet for secure communication through voicemails, emails, and faxes within the organization (Tran et al. 2013, p-58). The use of intranet will enhance the communication, collaboration and in-house business procedures with great efficiency and speed. In addition to that, the Intranet will allow the employees, stakeholders, and business partners to run any application on the network for easy collaborations. Extranet: Extranet is utilized for communicating between more than one Intranet. GEC is planning for expanding their business in different overseas areas. GEC requires maintaining collaboration and communication between different location through a safe and secure medium. The utilization of Extranet will provide the easy communication and sharing of information from different locations (Tran et al. 2013, p-58).. Furthermore, with Extranet, the GEC ca implement VPN (Virtual Private Network) that allows the clients, stakeholders, and business partners to communicate through secure internet links between different locations of GEC (Vasconcelos et al. 2015, p-50). The use of extranet will further provide the business to use unsecured Internet for clients and business partners while using a secure connection for secure communications between the employees and business locations. For implementing the Information System in GEC, the company needs to handle the change management with the business organization. Implementation of the Information System will entirely change the process and procedure followed in the GEC for achieving the business needs. The intensity of change required in GEC is directly proportional to the extent of change management required (Zhou et al. 2013, p-68). The planning and implementation of the IS do not affect the businesses much as the human resources in the organizations does. For the implementation of the Information system for GEC, the two major types of changes are predicted in the business organization. The most significant change is due to inefficient evaluation of the GEC's needs and the requirement for efficient organizational operations and to overcome competitive advantage. The second type of change is the change that occurs during the implementation of the IS (Prajogo and Olhager 2012, p-514). The most significant need to m anage the change is hiring specialized person to evaluate and determine the GECs need and requirement. The GEC requires evaluating the purpose of the change along with the detailed management of the objectives for the implementation. Further, the GEC needs to plan the details with efficient resources in the organization. The continuous monitoring of the changes and modification of the plan is required for change of any condition within the business. The GEC needs to involve all the employees for understanding the need of information system within the organization (Saini et al. 2013, p-103). As the information system leverages the information technology, GEC needs to invest in hardware and networking elements for efficient implementation. GEC needs to converts all the existing document, files, and information into electronic data for storing in the information system. Since, all the documents have been stored in hardcopy until date, managing the change for converting hard copy of the documents to electronic copy requires special monitoring. After the successful implementation of the Information system, the end user needs to provide training for using and managing the documents with the use of different information system. 7. Security Issues and its solutions: The stakeholders in GEC can be vulnerable to different security issues while using the proposed information systems. Security vulnerably occurs in the system due to various flaws in the software, computer, network or hardware of the system. The most possible and significant security issues in the information systems are computer viruses, unauthorized access, and data loss (Zhou et al. 2013, p-68). Computer viruses have the potential to modify other programs and infect the computers while increasing the processing speed. This can be easily eliminated with the installation of antivirus software on the computers. The second security issue is the unauthorized access to the system. In unauthorized access, any user can access the IS database without permission. For preventing the unauthorized access, GEC needs to include second verification procedure by sending a one-time password to the user's mobile phone for verification (Tran et al. 2013, p-58).. The employees required training to chan ge their password frequently in the system. In an information system, all the data are stored in electronic form in the database. The major issue in the system is the loss of data due to any technical problems or natural calamities. GEC needs to backup their data on a daily basis at a remote and secure place to retrieve the information in case of data loss. Ethical Issues and Solutions: Ethical issue in the information system is defined as the wrong and the right process followed in the system. The ethical issues in the information system lead to unauthorized access to misuse of information within the organization (Zhou et al. 2013, p-68). GEC required identifying and defining the code of ethics and needed to monitor if all the employees are abiding them for eliminating the ethical problem in the information system. Conclusions In this particular paper, GEC is proposed to install various information systems like Knowledge Management System, Business Intelligence System for efficient management of the business operations and procedure. The utilization of the internet, extranet and intranet will allow the easy business communication and collaboration between the employees, clients, and stakeholders of GEC. The assignment further identified the different issues and problems in the information system. Therefore, it can be concluded that the implementation of the Information System will provide GEC with a competitive advantage while managing the documents in more efficient and effective way. References Amit, R. Zott, C., 2012. Creating value through business model innovation. MIT Sloan Management Review, 53(3), p.41. Baden-Fuller, C. Haefliger, S., 2013. Business models and technological innovation. Long range planning, 46(6), pp.419-426. Boehm, M. Thomas, O., 2013. Looking beyond the rim of one's teacup: a multidisciplinary literature review of Product-Service Systems in Information Systems, Business Management, and Engineering Design. Journal of Cleaner Production, 51, pp.245-260. Demirkan, H. Delen, D., 2013. Leveraging the capabilities of service-oriented decision support systems: Putting analytics and big data in cloud. Decision Support Systems, 55(1), pp.412-421. Prajogo, D. Olhager, J., 2012. Supply chain integration and performance: The effects of long-term relationships, information technology and sharing, and logistics integration. International Journal of Production Economics, 135(1), pp.514-522. Rebuge, . Ferreira, D.R., 2012. Business process analysis in healthcare environments: A methodology based on process mining. Information Systems, 37(2), pp.99-116. Saini, S., Nigam, S. Misra, S.C., 2013. Identifying success factors for implementation of ERP at Indian SMEs and large organizations and multinational organizations. Journal of Modelling in Management, 8(1), p.103. Tran, S.T., Le Ngoc Thanh, N.Q.B. Phuong, D.B., 2013. Introduction to information technology. In Proc. of the 9th inter. CDIO conf.(CDIO). van der Aalst, W.M., 2013. Business process management: a comprehensive survey. ISRN Software Engineering, 2013. Vasconcelos, A., Sousa, P. Tribolet, J., 2015. Enterprise Architecture Analysis-An Information System Evaluation Approach. Enterprise Modelling and Information Systems Architectures, 3(2), pp.31-53. Ward III, T.E., Hancock, K. Macrae, D.B., Gemstar Development Corporation, 2014. System and method for modifying advertisement responsive to EPG information. U.S. Patent 8,635,649. Weske, M., 2012. Business process management architectures. In Business Process Management (pp. 333-371). Zhou, L., Zhang, P. Zimmermann, H.D., 2013. Social commerce research: An integrated view. Electronic Commerce Research and Applications, 12(2), pp.61-68.